FAQs

Welcome to Norma Jean's Held Desk! Have a question? We've got answers.

 

Orders & Shipping

Q. How long will it take to receive my order? 

A. Orders are typically processed within 1-3 business days. Shipping times vary based on your location, but most U.S. orders arrive within 5-8 business days.

Q. Do you offer international shipping?

A. At this time, we only ship within the United States - but stay tuned, we're growing!

Q. Can I modify or cancel my order after placing it?

A. We process orders quickly, but if you reach out within a few hours of placing your order, we'll do our best to help. Email us at hello@shopnormajeans.com.

 

Sizing & Fit

Q. How do I know what size to order?

A. Each product includes a detailed sizing guide. If you're unsure, feel free to contact us - we're happy to help with fit advice. 

Q. What if something doesn't fit right? 

A. We have you to love your look! See our return policy below for easy returns and exchanges. 

 

Returns & Exchanges

Q. What's your return policy? 

A. We accept returns that are initiated within 5 days of delivery for store credit or exchange. Items must be unworn, unwashed, and in original condition with tags still attached. 

Q. How do I start a return?

A. Email us at hello@shopnormajeans.com with your order number and reason for return. We'll send you the next steps. 

 

Payment & Security

Q. What payment methods do you accept?

A. We accept all major credit cards, PayPal, Apple Pay, and Shop Pay.

Q. Is your website secure? 

A. Yes! Our store uses SSL encryption and secure checkout to protect your personal and payment information. 

 

Still have questions? 

No problem! Send us an email at hello@shopnormajeans.com or visit our contact us page. We're happy to help!