Shipping & returns
Plain answers about getting your order to you — and what to do if something isn't quite right. If it doesn't make you feel wonderful, we'll make it right.
Shipping
Shipping Policy
Getting your order to your doorstep
Every order is packed by hand — usually with a little note tucked inside, because that's how Norma raised us.
Processing time. We pack and ship orders within 3 business days (Monday through Friday, excluding US holidays). During launches and the holiday season it may take a day or two longer — we'd rather pack it right than pack it rushed.
Shipping options & costs. Calculated at checkout based on where you are:
- Standard shipping (USPS/UPS): $10, typically 7 business days after processing
- Expedited shipping: $15, typically 3 business days
- Free standard shipping on orders over $149
Tracking. The moment your order ships, you'll get an email with a tracking number. Give it 24 hours to start updating — the carriers like a head start.
Where we ship. Currently we ship within the United States, including Alaska, Hawaii, and US territories.
If something goes sideways. Wrong address entered at checkout? Contact us immediately — if it hasn't shipped, we'll fix it. Package marked delivered but nowhere to be found? Check with neighbors and your local carrier first, then contact us within 24 hours and we'll work it out together. Arrived damaged? Send us a photo within 24 hours and we'll make it right at no cost to you.
Questions about any of this? A real person answers with 2 business days. We're not a warehouse; we're a family.
Returns & refunds
Returns
We want every piece to make you feel wonderful. If something isn't right, you have 5 days from the date of delivery to return it.
To be eligible, items must be unworn, unwashed, and in original condition with tags attached. Final-sale items, [undergarments, earrings, gift cards, sale and clearance items, anything bought using a promo code/discount code, and anything other item noted as final-sale] cannot be returned for hygiene and fairness reasons — these are always clearly marked before you buy.
How to start a return: Contact us with your order number and the reason for the return. We'll send you instructions within [2] business days. Returns sent without contacting us first will be delayed and may not be refundable.
Return shipping: Customers are responsible for return shipping costs and the cost is deducted from your refund (since a % of orders are donated to Alzheimer's research and to help caregiving families). We recommend using a tracked service — we can't refund items lost on the way back. However, we will happily pay return shipping for order inaccuracies.
Refunds
Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 10 business days. Original shipping charges are not refundable.
Exchanges
Want a different size? Tell us when you start your return and we'll hold the new size for you if it's in stock.
Damaged or incorrect items
If your order arrives damaged or we sent the wrong item, contact us within 5 days with a photo — we'll make it right immediately at no cost to you.
Questions? Visit our FAQ page or contact us anytime and a real person will answer within 2 business days.
Something about your order keeping you up at night?
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