Shipping policy

Shipping Policy

Getting your order to your doorstep

Every order is packed by hand — usually with a little note tucked inside, because that's how Norma raised us.

Processing time. We pack and ship orders within 3 business days (Monday through Friday, excluding US holidays). During launches and the holiday season it may take a day or two longer — we'd rather pack it right than pack it rushed.

Shipping options & costs. Calculated at checkout based on where you are:

• Standard shipping (USPS/UPS): $10, typically 7 business days after processing
• Expedited shipping: $15, typically 3 business days
• Free standard shipping on orders over $149

Tracking. The moment your order ships, you'll get an email with a tracking number. Give it 24 hours to start updating — the carriers like a head start.

Where we ship. Currently we ship within the United States, including Alaska, Hawaii, and US territories.

If something goes sideways. Wrong address entered at checkout? Contact us immediately — if it hasn't shipped, we'll fix it. Package marked delivered but nowhere to be found? Check with neighbors and your local carrier first, then contact us within 24 hours and we'll work it out together. Arrived damaged? Send us a photo within 24 hours and we'll make it right at no cost to you.

Questions about any of this? A real person answers with 2 business days. We're not a warehouse; we're a family.